Welcome to Luzarro's Help Center!
Here you’ll find answers to our most commonly asked questions. If you still need help, feel free to contact us at support@luzarro.com.
Q: What is Luzarro Hair Growth Treatment?
A: Luzarro Hair Growth Treatment is a premium topical formula designed to stimulate hair growth, reduce hair thinning, and promote stronger, healthier strands. It’s safe, effective, and suitable for both men and women.
Q: How do I use the product?
A: Apply a small amount of the treatment directly to the scalp in areas of concern once or twice daily. Massage gently with your fingertips to stimulate absorption. For best results, use consistently for at least 60–90 days.
Q: Who can use Luzarro products?
A: Luzarro is suitable for adults of all hair types and textures. It’s designed for anyone experiencing thinning, shedding, or slow growth. If you have a medical condition affecting your hair, we recommend consulting a physician first.
Q: Are your products safe for color-treated or chemically processed hair?
A: Yes! Our formulas are gentle and safe for all hair types, including color-treated, relaxed, and chemically processed hair.
Q: Are Luzarro products natural or organic?
A: Our formulas combine natural plant-based extracts with clinically proven active ingredients. They are free from parabens, sulfates, silicones, and harsh chemicals.
Q: How long does it take to see results?
A: Many users begin to notice reduced shedding and the appearance of baby hairs within 4–6 weeks. Full visible results typically appear within 8–12 weeks of consistent use.
Q: Will the results last if I stop using it?
A: Continued use is recommended to maintain results. Like most hair growth treatments, stopping may result in gradual reversal over time.
Q: Can I use Luzarro with other hair products?
A: Yes, Luzarro can be used alongside most shampoos, conditioners, and styling products. Just ensure the treatment is applied to a clean scalp.
Q: Where do you ship?
A: We currently ship to the U.S., Canada, U.K., Australia, and other selected international locations. Check our Shipping Policy for full details.
Q: How long does shipping take?
A: U.S. orders typically arrive in 3–7 business days. International orders may take 7–14 business days, depending on the destination.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email. If you haven't received it within 3 business days of purchase, contact us at support@luzarro.com.
Q: I entered the wrong shipping address—can I change it?
A: If your order hasn’t shipped yet, email us immediately with the correct address. Once an order is shipped, we can’t make changes.
Q: Do you offer a money-back guarantee?
A: Yes! We offer a 90-Day Money-Back Guarantee on all first-time purchases. If you’re not satisfied, contact us within 90 days of delivery for a full refund.
Q: How do I request a refund?
A: Simply email support@luzarro.com with your order number and reason for return. In most cases, returns are not required.
Q: Are shipping fees refundable?
A: Original shipping charges are non-refundable unless the return is due to an error or defective product.
Q: How can I reach customer service?
A: Email us at support@luzarro.com. We respond within 24–48 business hours, Monday–Friday.
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